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General Terms
All our vehicles are non-smoking. Food and drinks are not allowed.
Drivers reserve the right to offload or refuse to pick up any passenger overly intoxicated or who behaves in a disorderly, threatening or abusive manner. In such a scenario, the passenger or booker is liable to pay for the full fare.
Eating and Drinking: Food and drinks are not allowed. If you wish to have refreshments in the vehicle, please speak with the driver. Consumables that may leave a strong odour will be strictly prohibited. Passengers are responsible to keep the vehicle clear during the journey. Spills, dropped crumbs, litter and stains will incur a charge of £ 25.00 for cleaning the vehicle. Other damages which are more severe, will be assessed, and charged accordingly.
Pets: If you are travelling with a pet, you must notify us at the time of making the booking. If you are travelling with an assistance/guide dog, a secure lead/harness for the dog must be present.
Apart from assistance/guide dogs, all the other pets must be kept in a secure cage which has a secure litter tray to avoid any stains or damages to the car surface.
For any damages caused by pets including fouling or staining the vehicle, there will be £ 50.00 charge for a cleaning. More sever damages like scratches to the vehicle interiors, the charges will be assessed based on the damage caused.
It is the owner’s responsibility to get their pets on and off the vehicle and ensure that all pets are supervised and behave appropriately throughout the journey.
If an assistance/guide dog or pet is found to be threatening or aggressive, the driver has the right to refuse the service and you will be liable to pay the full fare of the journey.
Fouling or Vomiting Any fouling or vomiting in the car by a passenger will result in a minimum charge of £ 100.00 depending on the severity of the fouling or vomiting.
Taking break: During long journeys, drivers will be allowed to stop every 2.5 hours for 15 minutes at a service point for refreshment and to refuel the vehicle.
Carrying, loading and unloading luggage: It’s the passenger’s responsibility to carry, load and unload luggage to and from the vehicle. Drivers may help you as a goodwill gesture, on request. Drivers cannot leave the vehicle unattended. Passengers must bring their luggage to the vehicle as the driver cannot collect luggage from your doorstep, inside the house or hotel reception.
It’s the passengers’ responsibility to ensure that their belongings are not left behind or lost at the time of loading, unloading or carting to the vehicle. Fernwood Travel & Transport or driver will not accept any liability for loss or damages to your belonging during this process.
Getting on and off the vehicle: It’s the passenger’s responsibility to get into and out of the vehicle. Drivers may assist a passenger on request as a gesture. Neither Fernwood Travel & Transport nor the driver will not accept any liability for injuries and damages caused during this process.
Lost property: It’s the passenger’s responsibility to ensure that no belongings are left in the vehicle. In the event of property being left in the vehicle, Fernwood Travel & Transport will gladly organise the return of such items if you cover the re-delivery, postage and packaging costs. Fernwood Travel & Transport do not accept any liability for damages caused to belongings during re-delivery of lost items.
Gratuity: Gratuity can be paid to the driver in cash based on the quality of service provided by the driver. Gratuity will not be accepted through credit card payments.
Bookings
All bookings are subject to availability. If you have booked within 12 hours from the transfer time and need urgent confirmation, please call our customer service.
It is the customer's responsibility to ensure that they order the correct type of vehicle when booking their 'Airport Transfer' in order to carry the right number of passengers and amount of luggage. Fernwood Travel & Transport reserve the right to send you an upgraded vehicle than the one originally chosen by you if it is unavailable at that time.
Prices
Prices are based on passengers ready to travel at the booking time from one pick-up location.
All prices are quoted per vehicle and in British pounds, with discount offers applied to return shuttle trips only.
Prices quoted are calculated considering the distance, time and the number of passengers travelling in a particular journey. Please note that additional charges will apply to extra services provided such as 'Meet and Greet', additional pick-ups and drop offs etc. and may include such items as fuel, toll, additional mileage and waiting amongst other charges
Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged on the per mile basis or at a minimum fee of £10 whichever is greater.
Surcharges
There will be a 25% surcharge on all bank holiday bookings and a 50% surcharge on bookings made between the 25th of December and 1st January (or respective Xmas bank holiday dates). In an event of natural calamity such as flood, landslide, snow or other extreme weather conditions, the amount of surcharge will be notified to you during the booking process.
Phone Bookings
When you make a booking over the phone, our team will make best endeavors to ensure the accuracy of information recorded. It is the customer's responsibility to ensure that the information provided is not inaccurate or incorrect. Fernwood Travel & Transport will not be held responsible for any incorrect information provided by a third party.
Booking Confirmations
When you book online or over the phone, you will receive a confirmation e-mail which will have all the details that you have provided us with regards to your journey. It is your responsibility to check that the information received by us is correct. Some calls are recorded for training and verification purposes.
Payments
If travelling within 14 days of the booking date, the booking is a single journey or the booking value is less than £150.00, the full balance will be requested at the time of booking. Otherwise a 25% Deposit is payable at the time of booking with the balance due 14 days before travel.
Payments can be made by the following methods:
Please note that for all bookings made by corporate debit/card card there will be an additional charge if applicable. In order to prevent fraud, any bookings made by debit/credit card are subject to verification and therefore the customer may be asked to provide a proof of valid ID along with the card being used.
Waiting Time Charges
Airport pickups: Meet and greet service can be provided. The driver will meet the passengers in the airport arrivals hall with a name board. Meeting points for each airport terminal will be specified in the booking confirmation email.
“Flight Landing time:” This is the scheduled landing time of your flight.
“Requested pick-up time:” The time you want to meet the driver after flight landing. This can be different from actual landing time.
Flight Delays: For all airport pickups, the flight will be tracked before the driver enters the airport. If the flight is delayed, the “requested pick-up time” will be adjusted according to the actual “flight landing time”. This is so that the driver is present in the arrival hall at the correct time or pick up point so there are no additional charges for any flight delays.
Immigration and baggage reclaim:
Delays in immigration and baggage reclaim cannot be tracked or attributed to flight delays. It’s the bookers or passenger’s responsibility to inform us of these delays.
Clearing immigration and customs can vary depending on how busy the airport. Please allow enough time to clear immigration and baggage reclaim.
Please refer to the below guidelines to plan your pick-up time:
· UK & EU Citizens: 30 to 60 minutes
· Non-EU and Foreign nationals: 40 to 80 minutes (or up to 90 minutes for students)
· Business/First class travellers and hand luggage passengers: 15 to 40 minutes
All the waiting time charges are calculated from the actual flight landing times or requested pick up times.
Drivers track the flights allowing all passengers 1 hour from the time the flight lands or 10 minutes from their scheduled pick-up time, to meet with their driver.
After this ‘free’ hour, waiting time is charged at £25/hour Pro Rata per 15 minutes. This is a flat rate and not by the minute.
If you book for a different time than the actual landing time you would not get the 1-hour free waiting time.
For pick-ups from home, hotels, offices and any other venues, Fernwood Travel & Transport do not charge for the first 10 minutes from the actual booking time. Any further waiting time will be charged at £25 per hour pro rata per 15 minutes. This is a flat rate and not by the minute, irrespective of any reason from the very first minute and not the 11th minute.
At the time of booking, if you have not requested a specific pickup time, the free waiting time will start from the actual landing time.
If the passenger has made plans for getting refreshments, shopping or attending a meeting in the terminal, it is the passenger’s or booker's responsibility to select the requested pickup time accordingly.
Flight delays are exempt from these charges, as long as the passenger’s or booker contacts us immediately by calling us on +44 07848 847008
For London City Airport*, the maximum time the driver can wait is 15 minutes and will be withdrawn if the passenger does not meet the driver within this time. Once the passenger has contacted us and is ready, the driver will be sent back in, and the passenger/booker is liable to pay any additional car park charges.
Additional Passengers, Luggage or Goods
Additional passengers and luggage may be added with the permission of Fernwood Travel & Transport provided it doesn't exceed the capacity of the vehicle.
Additional passengers and luggage may be added by informing us in writing at least 12 hours in advance. Charges may apply.
Cancellation policy
All bookings can be cancelled with a minimum of 48 hours’ notice before planned service/travel date with balance refunded. However, the deposit will be retained to cover administration costs. Any cancellations made within 48 hours of the scheduled pick-up time of a booking will not be refunded.
All the cancellations must be notified to Fernwood Travel & Transport through e-mail at info@fernwoodtraveltransport.com or over the phone via +44 07848 847008.
Re-booking Policy
Customers can re-book their journey via phone, email or on the Fernwood Travel & Transport site. You will again receive the confirmation e-mail for your booking, straight away.
Missed or Cancelled Return Flights/Cruises
In the event of a missed or cancelled flight or cruise, it is the lead passenger’s or booker’s responsibility to inform us immediately by calling us on +44 07848 847008, However ** if the passenger wishes to take a journey at a later date or time, Fernwood Travel & Transport may at its discretion be able to reschedule the service at no extra cost, as long as the driver has not been dispatched and a booking slot is available. Otherwise as with the cancellation policy above, fares will not be refunded and additional charges will apply.
Sea/Cruise port pickups
Meet and greet service is provided on all sea/cruise port pickups. The driver will meet the passengers in the port arrivals hall with a name board.
Maximum free waiting time is 30 minutes, starting from the requested pick-up time. Afterwards charged at £25 per hour pro rata per 15 minutes, this is a flat rate and not by the minute.
Hotel and Venue address pickups
Pickups from residential addresses, hotels, offices and other venues are allowed 10 minutes of free waiting time from the actual time book, there after charged at £25 per hour pro rata per 15 minutes, this is a flat rate and not by the minute and will be added to the fare quoted.
Eurostar and Station Pickup
The driver will pick up from the designated pickup point outside the station (not taxi rank). Exact meeting points for these locations will be specified in the confirmation email with maps for guidance. As soon as you arrive, give us a call and the driver will be instructed to arrive at the designated pickup point.
If there are any delays, it’s the passenger’s or booker’s responsibility to inform Fernwood Travel & Transport. In such a scenario, especially if the delay is significant, the driver will be withdrawn, and the availability will be reassessed based on the new times provided.
Meet and greet service where the driver will meet the passengers at the arrivals gate can also be added to station pickups for an additional £15.00. This can be done by contacting our customer service team by email or phone at the time of booking.
The maximum waiting time is 30 minutes for Eurostar arrivals and 10 minutes for other domestic trains. This time can be extended if the passenger calls and informs us of any delays, at an extra charge at £25 per hour pro rata per 15 minutes. This is a flat rate and not by the minute. Should the passenger not arrive within the above stated times and without any notification of a delay, the driver will be withdrawn, and the booking will be considered as a “No Show”. You will be liable to pay the full fare.
What if I cannot find my driver?
Sometimes, it can be difficult to find the driver if the pickup location is very busy. It’s the passenger’s or booker’s responsibility to contact Fernwood Travel & Transport by phone to ensure that both, the driver and passenger, meet each other. In the event that the passenger does not contact Fernwood Travel & Transport by calling and seeks out an alternative mode of transport, the transfer this will be considered as a “no show” and the passenger or booker will be liable to pay the full fare. If the journey is already prepaid, the payment will not be refunded
Toll Charges
Bookings made by email or over the phone may not always include any Toll or Parking charges. Therefore, wherever applicable, the driver will ask the passenger for money, or the customer can choose to pay by credit/debit card as per their convenience.
No Show
No show means if a passenger fails to meet the driver on the pick-up time and fails to make a contact with the driver or office support team. This includes bookings from home, offices, hotels or any other private address following a 30-minute waiting time
In case of pick up from an airport, if the passenger fails to meet the driver within an hour and a half of flight landing time and doesn't make any contact either with the driver or the customer support team to update us on the status of their flight, it will be considered as No show. However, if the passenger is late but manages to make a contact, normal waiting time charges will apply.
Also, any bookings made for wrong date and/or time will be considered as No show.
Please note that in an event of No show, any bookings paid by credit/debit card will not be refunded.
Routes
The driver is entitled to choose a route to a destination which he thinks is most suitable, taking the facts like traffic, diversions, time, road closures etc into consideration.
Prices are quoted to drive through the most economical route. If the passengers nominate a route to their preference, the passengers will be liable to pay the extra charges such as fuel, toll, waiting and others.
Restricted access and pedestrian only locations
If the driver cannot access a location due to restrictions such as bus lanes, pedestrian only roads and others, the passengers will be dropped off at the closest possible location.
If a pickup location has restrictions and the driver is not permitted entry, it’s the bookers or passenger’s responsibility to notify us so that an appropriate pickup point can be assigned. If this is not communicated to us in advance, Fernwood Travel & Transport will advise you on the day of the journey the best possible location for collection.
Passengers must be prepared to meet the driver at the designated point.
Liabilities
Fernwood Travel & Transport cannot be held responsible for any financial losses, missed flights, trains, ship or meetings because the car did not arrive for pickup or reach the drop off on time due to adverse weather, vehicle breakdown, traffic conditions, road traffic accidents, road closures, restricted access areas and event destruction or any circumstances that were unforeseen. Please allow sufficient time to reach your destination, as Fernwood Travel & Transport will not be held responsible if the passengers do not wait for their driver and arrange an alternative transport. In unexpected incidences such as these, Fernwood Travel & Transport will call and inform the customer as soon as Fernwood Travel & Transport are aware of the delay and it is passenger’s responsibility to make the decision to wait for our car to arrive or to make alternative travel arrangements, no refund will be given in this case. The customers are responsible for giving us their pick-up location 'IN THE UK'. Fernwood Travel & Transport uses its own vehicles but may use third party companies too.
Driver unable to turn up.
In exceptional circumstances such as car breakdown or accidents etc, if the driver is unable to turn up at the pick-up location, then Fernwood Travel & Transport will try our best to arrange another vehicle for you. However, this cannot be guaranteed due to the circumstances, and Fernwood Travel & Transport will issue the full refund for your booking.
Complaints:
If case of any complaints, Fernwood Travel & Transport request you to please inform us in writing via email within 24 hours of the journey. Fernwood Travel & Transport accept no responsibility if you deal directly with the driver. PLEASE DO NOT DEAL WITH THE DRIVERS / SUPPLIERS DIRECTLY
BUSINESS ACCOUNT- TERMS AND CONDITIONS
Terms and Conditions for all Corporate Account Customers.
1. General
1.1 The terms and conditions set out herein shall apply between Fernwood Travel & Transport and the party whose name and address is set out in the Account Application Form (“the Customer”) and shall apply to the provision of any and all carriage undertaken by Fernwood Travel & Transport for the Customer during the continuance of this Agreement and any and all other terms, warranties and/or conditions implied by statute and/or common law and hereby expressly excluded to the fullest extent permitted by law.
2. Charges
2.1The charges payable by the Customer for the Services shall be at the rate specified in Fernwood Travel & Transport’s schedule of charges as in force.
3. Alterations to the Terms and Conditions
3.1 Fernwood Travel & Transport reserves the right to alter or vary these terms and conditions at its absolute discretion upon giving reasonable notice to the Customer and without prejudice to the generality or the aforesaid Fernwood Travel & Transport reserves the right to change the Journey Charges. No representations made or variations in or additions to these terms and conditions or warranty given by any person acting or purporting to act on behalf of Fernwood Travel & Transport shall have any force or effect whatsoever unless confirmed in writing by an authorised officer of Fernwood Travel & Transport.
4. Payment for Services
4.1 It is a condition of this agreement that invoices shall be paid in full within 14 days of issue thereof and at least 48hours before the services supply date. Should any invoice not be paid within 14 days, any outstanding invoices shall immediately become due and payable, if not received before 48 hours of the services supply date, bookings may be cancelled with the full invoice value still pending.
4.2Without prejudice to Fernwood Travel & Transport’s rights hereunder all monies due to Fernwood Travel & Transport in respect of provision of the Services which are not paid by the due date for payment shall bear interest on the balance of such monies due from time to time at the rate of 3% per month until payment is received by Fernwood Travel & Transport in respect thereof.
4.3The Customer shall not be entitled for any reason to withhold payment of monies due to Fernwood Travel & Transport and shall not be entitled to do so in circumstances where the Customer is in dispute with Fernwood Travel & Transport and/or claims money or compensation from Fernwood Travel & Transport in respect of the Services.
5. Invoice Limit
5.1At any time of opening the Customer’s account with Fernwood Travel & Transport, Fernwood Travel & Transport may set a limit on the total amount which may be outstanding as unpaid on such account at any one time. Fernwood Travel & Transport may in its discretion refuse to provide the Services in the event of this limit being exceeded.
6. Security Corporate Account Number
6.1The customer may be issued with a security corporate account number which must be quoted on all bookings. Notwithstanding the aforesaid, Fernwood Travel & Transport does not accept any responsibility whatsoever when security corporate account numbers are used by unauthorised personnel and/or for unauthorised purposes.
7. Insurance
7.1Fernwood Travel & Transport does have £20,000 of insurance cover for goods or property (of whatsoever nature) in transit (in transit for other purposes of this clause being from the time the goods or property are collected by Fernwood Travel & Transport up to and including delivery thereof), and the Customer is advised to effect such insurance as the Customer deems necessary for the carriage of goods and/or property by Fernwood Travel & Transport in excess of this.
8. Limitations and Exclusions
8.1Fernwood Travel & Transport shall not undertake the carriage or delivery of: -
8.1.1money or securities (whether cash, cheques, bankers’ drafts, bonds, share certificates or in any other form), antiques, precious metals, furs, or jewellery (in any form whatsoever) of whatever amount or value.
8.1.2any goods or property (of whatsoever nature) of an intrinsic value of more than £10,000
8.1.3any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/or
8.1.4any goods or property (of whatsoever nature) which may deteriorate in transit. UNLESS the Customer has prior to the commencement of the Service in respect of such goods or property expressly notified Fernwood Travel & Transport as to the nature and value of the same and a Director of Fernwood Travel & Transport has expressly agreed in writing that Fernwood Travel & Transport shall carry and deliver the same on such terms and conditions as Fernwood Travel & Transport may reasonably require AND in the event that Fernwood Travel & Transport undertakes the Service in respect of such goods or property without first having expressly agreed to do so as aforesaid, Fernwood Travel & Transport shall have no liability whatsoever for loss or damage to the same however arising.
8.2 Fernwood Travel & Transport shall be entitled to destroy or dispose of goods or property referred to in clauses 8.1.3 and 8.1.4 in such manner as Fernwood Travel & Transport thinks fit if in Fernwood Travel & Transport’s opinion it is proper to do so and Fernwood Travel & Transport shall account to the Customer for money it receives (if any) on such destruction or disposal in excess of the costs incurred by Fernwood Travel & Transport in so disposing of or destroying the goods or property.
8.3 Without prejudice to the provisions of clause 8.1 Fernwood Travel & Transport shall not in any event be liable directly or indirectly for: -
8.3.1 consequential loss (whether for loss or profit or otherwise) and/or
8.3.2 loss, damage and/or breakage to China, glass ceramics or other breakables whether arising from the acts, omissions or negligence of Fernwood Travel & Transport and/or its employees and/or agents or arising otherwise howsoever.
8.4 Without prejudice to the generality of clauses 8.1 and 8.3 in particular Fernwood Travel & Transport shall not be liable for any loss and/or damage arising directly or indirectly from: -
8.4.1 breakdown, accident, adverse weather conditions.
8.4.2 any act or omission on the part of the Customer.
8.4.3 any clause, act or circumstance beyond the control of Fernwood Travel & Transport (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority.)
8.4.4 inadequate or inappropriate packaging of goods, or incorrect or inadequate labelling or instructions received from the customer and/or
8.4.5 Fernwood Travel & Transport being; prevented or hindered from delivering the goods or property
8.5 Without prejudice to the generality and effect of the foregoing provisions of this clause 8 the liability of Fernwood Travel & Transport for each delivery or courier service undertaken by Fernwood Travel & Transport howsoever arising and whether direct or indirect and including but not limited to liability arising from the acts, omissions or negligence of Fernwood Travel & Transport and/or its employees and/or agents or arising otherwise howsoever shall in any event be limited to the lesser of:-
8.5.1 £150 or
8.5.2 the intrinsic value of the goods or property comprised in such delivery
8.6 The provision of clauses 8.3, 8.4, 8.5 and 10.1 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.
9. Delivery
9.1 Fernwood Travel & Transport shall use reasonable endeavours to deliver the Customer and the Customer’s goods or property on time , however time for delivery shall not in any event be of the essence and Fernwood Travel & Transport makes no warranty that the Customer or Customer’s goods or property shall be delivered within the Customers stipulated time period (if any) and/or within any time period stated by Fernwood Travel & Transport unless expressly agreed in writing by a Director of a Company.
9.2In the event that Fernwood Travel & Transport is unable for whatever reason to deliver the Customer or the Customer’s goods or property then Fernwood Travel & Transport reserves the right to charge the Customer for all costs and expenses incurred in doing so and/or for any costs or storage of the goods or property.
10. Claims
10.1Without prejudice to the foregoing provisions of this Agreement Fernwood Travel & Transport shall not in any event be liable for any loss and/or damage howsoever arising including but not limited to liability arising from the acts, omissions or negligence of Fernwood Travel & Transport and/or its employees and/or agents and arising otherwise howsoever unless the Customer has notified Fernwood Travel & Transport (with reasonable particularity) as to the nature and extent of such loss or damage within 15 working days of the date upon which the same occurred.
11. Lien
11.1Without prejudice to Fernwood Travel & Transport’s rights hereunder or arising otherwise howsoever, Fernwood Travel & Transport reserves the right to exercise a lien over the Customer’s goods and/or property pending payment in full or outstanding invoices.
12. Termination
12.1This Agreement may be terminated by either party, by one months’ notice in writing to the other.
12.2In the event of the Customer being in breach of any of the terms and/or conditions of this Agreement Fernwood Travel & Transport shall have the right (without prejudice to any other rights it may have) to terminate this Agreement or suspend provision of the Services, or suspend the Customer’s account facility, forthwith and without notice.
13. Resolution of Disputes and Governing Law
13.1The parties here to submit to the exclusive authority of the Courts of England.
14. ENTIRE AGREEMENT
14.1This Agreement contains all the terms agreed by the parties regarding the subject matter hereof and supersedes any prior agreements, understandings or arrangements between them, whether oral or in writing, and no representation undertaking, or promise shall be taken to have been given or be implied from anything said or written prior to this Agreement except as expressly set out in this Agreement.
15. Notices
15.1Any notice to be given by any party to the other under this agreement shall be sufficiently served; if left at, sent by prepaid registered post, or recorded delivery service or telefax or email to the party to be served at. Its address as set out in this Agreement or such other address as it may notify for such purpose and shall be deemed; to have been served when so left or sent by telefax or telex or in the case of posting 24 hours after the same was posted. In proving service by post it shall only be necessary to prove that the communication was contained in an envelope which was duly posted in accordance with this clause.
16. Waiver
16.1No forbearance, indulgence or failure by Fernwood Travel & Transport to enforce or to exercise, at any time or for any period of time, any term of or any right arising pursuant to this Agreement shall constitute, and shall not be construed as, a waiver of such term or right and shall in no way affect Fernwood Travel & Transport’s right later to enforce or exercise it.
17. Credit and Debit Card Booking Fee & Additional Charges
The price provided to the Customer at the time of booking is based on the journey specified (Original Journey) by the Customer at the time of booking and such price will also include a booking fee and VAT in the event that a customer intends to pay by credit or with debit card. Fernwood Travel & Transport reserves the right to charge the Customer for any additional costs which may be incurred by Fernwood Travel & Transport as a result of any variation or deviation from the Original Journey specified at the time of booking.
Such additional charges will be applied, based on Fernwood Travel & Transport's current charging scale which can be made available to the Customer on request, at the sole discretion of Fernwood Travel & Transport, in the event of any variations or deviations from the Original Journey, which shall include, without limitation, the forms of variation or deviation set out below.
The Customer will be responsible for the conduct of all passengers(s) and shall pay for any loss and/or damage caused by such passenger(s) to the vehicle or any other property of Fernwood Travel & Transport, including but not limited to cleaning costs following any spillage or soiling of the vehicle.
If the booking is cancelled upon arrival of the vehicle to collect the Customer of any passenger(s) a cancellation fee will be payable by the Customer to Fernwood Travel & Transport. Any cancellation fee is based on Fernwood Travel & Transport’s current cancellation charge. All bookings can be cancelled free of charge with a minimum of 48 hours’ notice before the planned service/travel date. However, there will be a £10 or 10% (whichever is greater) admin fee charged. Any cancellations made within 48 hours of the scheduled service/pick-up time of a booking with invoices outstanding will remain due for payment or if paid, will not be refunded.
The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the booking is made. Fernwood Travel & Transport will allow 10 minutes for waiting or loading, when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 10 minutes Fernwood Travel & Transport reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 10 minutes).
In relation to collections from airports Fernwood Travel & Transport will allow 60 minutes waiting/loading (starting from the last estimated arrival time known). Thereafter Fernwood Travel & Transport reserves the right to charge the Customer for the waiting/loading time after the 60 minutes. All car parking fees will also be chargeable to the Customer for collections from airports, seaports or international and domestic train terminals.
In the event that the Customer requires Fernwood Travel & Transport during the course of the Original Journey to make any alternative pick up(s) or collection(s)of passenger(s) or goods from other locations during the course of the Original Journey or drop off any passenger(s) at other locations other than specified in the Original Journey or to take any variation for the Original Journey route specified at the time of booking, additional charges may be applied by Fernwood Travel & Transport, at its then current charge rate, which is available on request.
In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the Original Journey additional charges may be levied by Fernwood Travel & Transport, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.
This list is a non-exhaustive list of the items which may be charged to the Customer in addition to the original price quoted at the time of the booking of the Original Journey. Fernwood Travel & Transport reserves the right to levy additional charges for other items or variations not specified above which were not specified by the Customer at the time of booking.
** The Customer must inform Fernwood Travel of any proposed changes as any changes will be dependant on current booking schedules and changes will not be honoured if not mutually agreed in writing and updated booking confirmation issued.
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